Canada’s B2B Leader in Health & Safety Took a Transformational Leap

SPI Health and Safety began in 1972 after founder Paul Tremblay saw a need for more fire extinguishers to be made available in his community. The company began with a focus on selling and refilling the extinguishers and from there branched out into other fire prevention initiatives. As the company grew, they expanded their focus to encompass a wide range of health and safety products.

Since its founding, SPI Health and Safety has become a leader in the industry with a 360 degree offering that includes products, trainings and services. Their 20+ locations and nearly 500 employees are spread across Canada.

As is the case with many B2B companies, SPI found itself in need of a digital transformation. Valtech was a happy and willing partner in the execution of the transformation that would launch SPI into the future.

SPI now has one configurable product with multiple sizes and colors instead of one product page per size. They have the tools to structure their product information and can now review and standardize attributes across different product types, thereby improving the customer experience. And the numbers tell the story of the impact these changes have had:

• +71% in revenues

• +57% in conversion rate

• +67% in number of transactions

• +10% in organic revenue

• -24% in average page load time

The new SPI site also offers brand new functionalities for the company such as quick order, order approval, and access to multiple BillTo Customers with one User Account. While UX improvements such as the simplified navigation and checkout process, and a responsive website have also helped to drastically improve customer satisfaction.

As digital transformation continues to effect B2B companies, Valtech is happy to partner with brands in the B2B commerce space to help transition them into our shared digital future.